I’m a ‘Primary Account Holder’. Why can only I contact customer support team? Why not one of my employees/colleagues?

As the person who 'pays the bills', the Primary Account Holder has to be happy with the way that their employees/colleagues are using their services. 

As a result, we have to make sure that all instructions and support requests come through the Primary Account Holder. For example, if an employee leaves your Company, you may wish us to block their access to the service. If we accepted instructions from all and any of your employees/colleagues, there could be problems later with additional charges involved that you may refuse to pay. 

As you can see, the reason we ask only the Primary Account Holder to contact us is to protect both you and us and to make sure that you’re fully aware of any changes to your company's account.
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